Case Studies

The client is one of the largest providers of General Insurance in the US. They offer various insurance solutions on purchase of products from their partners. General insurance on high value products are a booming category in the Insurance sector. The owners of the products demand quality and openness in settlement of funds for the processed claims.

The client’s process of settlement of funds for the claims raised by customers needed a make-over. Often, a lack of transparency in the process had the customers worried. The major problem faced by the company was quick reimbursement of funds. The client was struggling to meet the expectations of the customers, in terms of ease of using their services.

They partnered with SoftPath and we suggested the use of the innovative technology that is Blockchain. Blockchain helped the company fast-track the process of reimbursement, reducing the time taken from weeks to days. It also enabled streamlining the entire workflow to be stored in an immutable ledger, which ensured security and completeness of the solution.

The key features of Blockchain, like option of using smart contract in the business workflow, solved all the worries and problem areas faced by the customer. The smart contracts, which can be run on the ledger of the Blockchain, helped the client to communicate better with all involved persons in the claim settlement network.

The client was a big Real estate firm working in the area of Real estate, Building consulting, Material handling, Power infrastructure and Logistics.

Customer looking to put all relevant information which needed by tenant in one place when constraint exists in terms of cost and time.

SoftPath Technologies Tech team worked on these challenges and built a RPA solution which suitable for client. When SoftPath Robotic Process Automation was applied - Information is retrieved from multiple sources( ERP, Work flow management repository) and populated in to a user friendly portal in a fraction of time it would take a human operator & with no need for back end integration.

Here in this scenario RPA extract service requests, Building notices, Rental sentiments and lease details from multiple sources. After that RPA loads the extracted tenant and building information in to the tenant portal. By this tenants are able to access all of their information in one, easy to use tenant portal.

Tenant information is consolidated in one location. The job is completed in fraction of time it would take a human operator & is free from error.

The client was a Insurance firm working in the area of General, Travel, Health and Life insurance.

They approached SoftPath Technologies with an objective to improve over all claim processes. The object is to reduce delays in claims processes.

Key challenges faced was too much time is consuming for manual entry, lack of process visibility and process gaps causing delays in system.

SoftPath Technologies Tech team worked on these challenges and built a RPA solution which suitable for client. By this customer claim processing solutions adjudicates claims 75% faster rate, Software robots which implemented alongside BPM, Analytics, Multi channel capture and policy holder communication management and Robot automatically pulls 86 data points in to centralized document.

The client is a player in the automotive market in the US. They have a range of large trucks and heavy vehicles and have a passionate customer base. The large vehicles are known for their durability, and lately there was a growing suspicion about the quality of some of the parts being used in their production.

The client was keen to make sure of the provenance of all supply materials that they procure in the supply chain. They needed to make sure that all the parts that they receive are legitimate goods and not second-rate products procured illegally. The abundant presence of cheaper and second-rate products in the market made it tougher for the client to make sure of the quality of the goods. The failure of procuring wrong products for their vehicles would end up having disastrous consequences for the customers. The client simply couldn’t afford that.

SoftPath proposed a Blockchain based solution to the client for solving the B2B problem. The solution is applied to the client’s supply-chain. Each vendor in the supply-chain was integrated to the Blockchain network. This helped the client have one single point of contact for their entire supply-chain. This ledger stored the necessary information related to the product.

The technical aspects of the Blockchain help secure the provenance of the goods procured from their vendors. The Blockchain gave an immutable chain of events and present only one version of the truth. This helped enhance the trust with the supply-chain, an in-turn win back the customers’ faith.

The client was a big Real estate firm working in the area of Real estate, Building consulting, Material handling, Power infrastructure and Logistics.

Key challenges faced was Employees manually capturing vendor invoices in to their ERP Systems. This process is the time consuming and prone to human error.

SoftPath Technologies Tech team worked on these challenges and built a RPA solution which suitable for client. When SoftPath Robotic Process Automation was applied - Invoices are received, interpreted, verified and entered in to an ERP System faster and error free.

Here in this scenario RPA Interprets the PDF invoice using OCR & populates information in to an excel spreadsheet. And then RPA log on to ERP and captures the invoice details in the AP Module

The client was a Insurance firm working in the area of General, Travel, Health and Life insurance.

They approached SoftPath Technologies with an objective to improve efficiency when running reports.

Key challenges faced was too much time is consuming for generating reports in PDF Format. For them its used to take 3 people 2hours each to generate 300 reports in PDF format.

SoftPath Technologies Tech team worked on these challenges and built a RPA solution which suitable for client. When SoftPath Robotic Process Automation was applied, one robot ran for 14 hours straight, generating more than 7,000 reports in PDF format

The client was a U.S. Government Healthcare agency working in the area of Public Health Services

They approached SoftPath Technologies with an objective to evaluate Enterprise-wide information security system and secure it against sophisticated security threats. Additionally, they wanted to provide access to this system to various departments while safeguarding information, ensuring confidentiality and integrity. The desired objective was to ensure a secure system that provides, improves and protects the health, well-being and self-reliance of the state citizens.

Key challenges faced was the sheer diversity of systems used, it consisted of 167 separate IT systems and applications including health facility licensing, case management, account receivable system, laboratory management system. many of these systems required redesign and replacement to integrate into the new business requirements. The new system being developed had to adhere to strict regulations like HIPPA, IRS Publication 1075 (security), Federal Information Security Management Act (FISMA) and National Institute of Standards and Technology (NIST) security and guidelines.

SoftPath Technologies Tech team worked on these challenges and built a system by integrating Technologies/Applications with Oracle ESB, implemented Service Oriented Architecture (SOA) to transfer data seamlessly between different Technologies/Applications, supported protocol conversions like SOAP, FTP etc. The new system supported rollback of committed services, rule based, process-driven and atomic transactions. It further supported Encryption, Decryption and Digital Signature. The above system was designed and implemented by adhering to Medicaid Information Technology Architecture (MITA) principles.

The project resulted in a new system that provided citizens with easy access to services and their data. SoftPath Technologies ensures a easy-to-use IT infrastructure that was provided through Oracle ESB, this improved executive and employee satisfaction levels while enhancing citizens’ data protection.

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U.S based client wanted to develop an on-line store to market OTC medicines, the store was to offer more than 1 million products and had to display its images, description, reviews, comments. Additional features required were, checkout, track order, tax calculation based on location, display related products in every page, recently viewed products, chat application integration etc. The application was to be accessible just by a simple login with the web content being easily accessed by anyone and everyone all over the globe. The content response had to be less than 10 seconds. It was to be integrated with Braintree payment gateway and other third party shipping applications. The store had to be operational 24/7 without any down-time.

SoftPath Technologies developed this online store using Shopify ecommerce platform. It is a LAMP STACK application deployed in the Amazon web services (AWS). Load balancing along with auto-scaling was added to overcome the high-volume traffic and distribution of load across instances. The application was search engine optimized to ensure best page ranking in Google, Bing and Yahoo search. The application is integrated to UPS, USPS and Shipping Easy applications for shipping to customer location and tracking the order.

Outcome

• User friendly application displays millions of products in a well segregated manner.
• No on-premise installation required.
• Every page in the website adheres to SEO/SEM guidelines.
• Advanced features like Order tracking and one-step check out enables end – customers to track the order and fast track the check-out process.
• The overall user experience from onboarding till checkout is optimized.

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The State Department of Healthcare Services of one of the largest states in US is also the largest recipient of Federal healthcare funding through its streamlined healthcare program policy. The State wants to improve and extend affordable healthcare to its citizens by utilizing technology to meet compliance. Upon a series of discussions, they consented to implement MMIS (Medicaid Management Information System) and conduct a MITA 3.0 State Self-Assessment to upgrade from MITA 2.0 and formulate a 5-year roadmap.

SoftPath Technologies proposed its industry leading MITA SS-A approach and conducted MITA 3.0 SS-A besides implementing MMIS at the State. Following are key activities of the complete project that was executed:

• Provide SS-A tool to identify State’s current processes, systems and practices
• Establish Centre of Excellence to drive MITA 3.0 SS-A and implement MMIS
• Conduct Gap Analysis, identify As-Is processes with regards to MITA 2.0
• Identify To-Be processes and map existing MITA 2.0 framework to MITA 3.0
• Evaluate Business, Information & Technical Architectures and Seven Standards & Conditions
• Picture 5-year roadmap, scorecards and Concept of Operations (COO)

SoftPath Technologies enabled the State to conduct and upgrade to a robust, secure and comprehensive MITA 3.0 SS-A to ensure compliance and thereby administer better health outcomes.

The client is a notable payment processing & technology services provider to merchants & financial institutions across the world and processes roughly 17 billion payment transactions annually. It is a global leader in providing B2B & B2C debit, credit, mobile & compliance products to a wide merchant base from businesses like retail, restaurant, government & e-commerce etc.

The company onboard merchants who will utilize its services using its internal merchant onboarding process. While there is a growing demand for its product line, it is challenged to on-board increasing merchant base as the existing onboarding process is mostly manual, inefficient and causing process delays resulting in loss of business. Furthermore, it lacks a comprehensive solution for its enterprise customers to access its services.

The client partnered with SoftPath Technologies to establish a completely automated enterprise by adopting a business rules driven BPM solution. SoftPath Technologies process discovery workshop and high-impact approach drove the company to have an enhanced & automated onboarding mechanism. The current process caters to complete lifecycle of merchant association from application process to account activation. Additionally, SoftPath Technologies provided enterprise mobility platform to client's B2E customers.

Today, the company is completely transformed by being efficient, agile and delivering faster response to its merchants.

SoftPath Technologies has helped the client who is America's multinational automaker in achieving greater employee productivity & efficiency of one of it's core business segment- Fleet Management.

The client relies greatly on Fleet management for a wide array of services like vehicle financing, maintenance, telematics (tracking and diagnostics), driver management, speed management, fuel, health and safety management.

SoftPath Technologies innovative approach coupled with a comprehensive enterprise framework facilitated the client to absorb a BPM powered Mobility solution for its B2C customers.

The new approach supports to reinvent its processes and helps to make better decisions with real-time actionable insights. With the new product stack, the automaker is able to minimize risks, reduce costs, attain transparency and ensure they are 100% compliant with regulatory norms.

America's leading Healthcare service provider offering Medicare, Medicaid & a bouquet of insurance services needs a robust platform to automate its existing Contract Management (CM) process. For its day-to-day voluminous business transactions, the service provider has to rely heavily on a manual cum inefficient Contract Management process. While the IT infrastructure is on legacy mainframes, communication and process automation poses to be huge challenge.

SoftPath Technologies provided a business transformative approach with primary objective to have an automated solution to expedite the contract management process, increase efficiency by improving concept-to-market time, bring transparency while identifying bottle necks and reduce cost which would offer competitive edge in the market.

We have also provided platform agnostic mobile app platform to enable the service provider's Sales team to extend its reach and achieve faster revenue realization.

The client is a Global Financial Advisory firm specializing in Portfolio Management, Investments, Assets & Liabilities. Its operations were smooth and risk free until it realized the need to optimize and reinvent the way it was performing across two of its core entities - Portfolio Management & Investments.

SoftPath Technologies enabled the firm to leverage BPM platform to orchestrate the processing, tracking and reconciliation of Opportunity Creation/Modification and facilitate data for providing reporting and real-time insights.

With BPM tightly integrated with its core processes, the advisory is able to reap potential business benefits like accelerated processes, faster decision making, reduced costs & increased process visibility among the few.

The client is a large multi-channel speacialty retailer working to build an enterprise -wide process-centric approach using BPM to draw key insights and drive business value.

SoftPath Technologies Agile methodology helped to implement a sustainable, repeatable and a scalable BPM platform across LOBs to realize continuous process improvement, improved customer stickiness and rapid growth potential.

A leading equity firm in North America requires to automate mutual fund information collection, aggregate, analyze, integrate with existing business systems & provide reporting through a tightly held process which was earlier inconsistent, inadequate and lacking visibility.

SoftPath Technologies pioneered this project by providing an enhanced integrated GUI for data capture, define and design custom workflows to streamline existing processes & eliminate redundancies also saving AMC & operational costs to a greater extent.

SoftPath Technologies has offered major financial service providers in North America to improve their business functions with a plug and play model without any major disruption to their day to day business.

We provided a well connected, tighly integrated industry-leading gateway security appliance solutions to ensure security, control , integration and optimized access to a full range of their service portfolio.